Our Return Policy
What's on this page:
We want you to be completely satisfied with your purchase. If you're not, we're here to help with our straightforward return policy.
30-Day Return Window
You can return most new, unopened, and unworn items within 30 days of the delivery date for a full refund to your original payment method. We'll also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item). For all other returns, a flat-rate shipping fee will be deducted from your refund.
How to Start a Return
Starting a return is easy. Follow these steps:
- Log in to your account and go to your Order History.
- Find the order containing the item(s) you wish to return and click "View Details".
- Select the "Start a Return" button.
- Choose the items you are returning and the reason for the return.
- Submit the form, and you will be provided with a pre-paid return shipping label and instructions.
Refund Processing
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you get your new item quickly and avoids the risk of it selling out while your return is in transit.